Terms and Conditions
These terms and conditions govern your use of the BigXL desktop application (the “Software”) and any purchases of software license keys. By downloading, installing, or using the Software, you agree to these terms. Software licensing details are set out in the License Terms, privacy policy details in the Privacy Policy, and refund policies in the Refund Policy.
1. Operating entity and contact
The Software is published and maintained by BigXL Software, Global. For software licensing inquiries, contact license@bigxl.app. For legal or privacy inquiries, contact privacy@bigxl.app. For general commercial inquiries, contact hello@bigxl.app.
2. Software licensing and purchases
BigXL is provided as a desktop application for macOS, Windows, and Linux. You may download and evaluate the Software under the terms set out in the License Terms.
Prices for paid software licenses are shown in the application and on our official release pages. Prices may change for future purchases, but price changes never affect orders already placed.
Merchant of Record. When you purchase a license key, your contract of sale is with our Merchant of Record, who processes payment and remits any applicable sales tax or VAT. Your credit card or payment details are never received or stored by us.
An order is complete when your payment is confirmed and your license key is issued. We reserve the right to decline or cancel orders in cases of pricing display errors, payment failure, or suspected fraudulent activity.
3. License delivery and machine activation
License keys are tied to specific hardware devices as described in the License Terms. Once a license is purchased, your license key is issued for activation inside the desktop application. For multi-seat enterprise licenses, keys are generated for each covered seat.
4. Free trial edition
The free edition of the BigXL desktop application provides access to standard spreadsheet viewing and data processing without requiring account registration. We reserve the right to adjust features included in future free releases, but existing installed versions will continue to operate as provided.
5. Desktop software support
Licence delivery, billing, and refund help is available to all customers via support@bigxl.app. Technical support for Enterprise is included while its assurance is active. We aim to respond to eligible technical support inquiries within five business days. Technical support is limited to desktop software functionality and does not guarantee custom development or fixes for incompatible third-party file formats.
Any product feedback or feature suggestions submitted to us may be implemented in future software updates without obligation, royalty, or restriction.
6. Acceptable use of the software
You agree not to reverse engineer, decompile, or tamper with the Software except as permitted by applicable law or the open-source component licenses listed in the application. You must not use the Software to generate malicious payloads or distribute unlawful content.
Third-party names such as Microsoft Excel, Apple, Linux, or Windows are trademarks of their respective owners and are referenced solely to describe system compatibility. BigXL is an independent product and is not affiliated with or endorsed by these trademark holders.
7. Performance benchmarks and hardware expectations
Performance measurements reported for the desktop application (such as file load times for 10 GB or 50 GB datasets) reflect tests performed on standard reference hardware. Actual performance varies depending on your local machine specifications, CPU, RAM, disk read speeds, and file structures. Benchmarks serve as technical indicators rather than absolute guarantees for every environment.
8. Disclaimer of warranties
The Software is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the desktop software will meet every user requirement or run without interruption on non-standard operating system configurations.
9. Limitation of liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the desktop application or any license purchase. Our cumulative liability for all claims shall not exceed the total amount paid for your license in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot lawfully be excluded under applicable law.
10. Updates to terms
We may update these terms from time to time. Updated terms apply to future software downloads and license purchases. The date at the bottom indicates when these terms were last revised.
11. Governing law and jurisdiction
These terms are governed by the laws of applicable law. Any disputes arising in connection with the Software or license purchases shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction, without limiting mandatory consumer rights under the laws of your country of residence.
Last updated 29 September 2026.