Support

One person builds BigXL, and that person answers the email. Expect a reply within two business days.

Something is broken

Tell us what you did, what happened, and roughly how big the file was. A copy of the row that broke helps more than anything, with the personal data taken out.

[email protected]

Something is missing

Feature requests are read and they shape what gets built. Tell us the job you were trying to finish, not the button you think you need.

[email protected]

Licence trouble

Lost the key email, replaced a laptop, or need more seats. Say which and we will sort it out the same day.

[email protected]

Common answers

Before you write.

✓

My licence key stopped working after I changed computerThat is expected. Paid keys are issued against one machine because the app never contacts a server. Email us with the new machine identifier from Settings, Licence, and we will issue a replacement free.

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I cannot find the email with my keyWe keep a copy. Ask and we will send the same key again, no new key needed.

✓

Does BigXL send my file anywhereNo. It makes no network calls at all, including the plain English assistant, which runs a model shipped inside the app. See the privacy policy.

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I want my money backFourteen days, no questions asked. See the refund policy.